We often think of inclusion as something that happens through big initiatives or major cultural shifts, but some of the most powerful change starts with something simple: the words we choose every day. Language shapes how we see each other — it can welcome, empower and affirm, or it can exclude and harm, even without intention.
Inclusive language is about communicating in a way that shows respect for all people. It recognises differences without making assumptions and avoids terms that stereotype or erase someone’s identity. For example, using gender-neutral alternatives like “everyone” instead of “ladies and gentlemen” ensures all identities feel acknowledged. Similarly, avoiding phrases such as “wheelchair-bound” and instead saying “a wheelchair user” focuses on the person, not their disability.
Being inclusive with language also means being mindful of cultural and social diversity. It can be as simple as checking how someone pronounces their name — and taking the time to get it right — or avoiding casual comments that rely on outdated stereotypes. When we adjust our words to show care and respect, we communicate that everyone belongs.
It’s also important to remember that language evolves. Words that were acceptable years ago may feel hurtful or exclusionary today. Being inclusive means staying curious, learning continuously and listening when someone tells you why a term affects them negatively. None of us will get it right all the time — but a willingness to adapt speaks volumes about our intention.
We can all take small steps to improve how we communicate:
- Ask instead of assuming — whether about someone’s pronouns, cultural background or needs
- Use person-first language — putting the person before the condition or characteristic
- Avoid “jokes” that rely on stereotypes — they may feel harmless, but they reinforce exclusion
- Pause and correct yourself — showing you care is more important than being perfect
Language is one of the core foundations of inclusion. When we choose words that uplift rather than divide, we create environments where everyone feels valued and respected — and that’s where true belonging begins.
